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Shipping Policy Terms & Condtions
1. You are guaranteed to receive your furniture in perfect condition UNLESS you sign for
2. 1 Contemporary Furniture can only estimate delivery time based upon the track record of each factory.
Factory Direct There are two ways that we provide nation-wide white glove inside home delivery. Factory direct commercial shipping to a moving & storage company near your home is the fastest way. It is also the cheapest. 1 Contemporary Furniture pays for the shipping from the factory to your home town on most of our products that qualify. All you pay is the moving & storage company for the home delivery part. You may chose your own moving & storage company or 1 Contemporary Furniture will recommend one for you. Assembly is not included unless you request it from the moving & storage company. Most of our furniture is assembled at the factory. White Glove To the contrary, the high-end furniture is very heavy and requires extra care. We use white glove home delivery by professionals who only do furniture for most of our expensive furniture. White glove service is slower and often a little more expensive than factory direct commercial shipping, but most important it prevents damage in most cases. Authentic Italian furniture often requires a wait and it's expensive. We do everything possible to prevent damage. White glove service means they bring the furniture into your home and set it up for you. White glove in home delivery does NOT include removing the empty boxes. White Glove service does may or may not include assembly. Some home delivery trucking companies offer assembly and others do not. Ship It Yourself Also, you may arrange to pick up at the factory warehouses with your own commercial shipper at your own expense at your own risk. For example, Fed Ex can ship furniture faster than anyone and they do honor damage claims. Our overseas customers (outside the continental USA) have their own shippers. We ship to any US east coast port for overseas customers. You may also pick up at the factory in Italy, Canada, or the USA with your own shipper, at your own risk. Free Shipping We offer FREE shipping to any qualified commercial address (can not be a professional office) for all 48 states (exclude Alaska and Hawaii) on many of our products. Most of our Italian made products ship White Glove service only and are not included. We DO NOT offer Curb Side Service. Once the furniture is inside the home services provided by the truck driver may depend upon how you treat him. A qualified commercial address has loading facilities for large trucks (53 feet - 18 wheels) and is open during normal business hours. And there are people to help the truck driver unload. A qualified commercial address may include shopping centers, hospitals, farms, country clubs, restaurants, grocery stores, gas stations, auto dealers, repair shops, hotels, marinas, ferry landings, and almost any business that has a loading facility and regularly accepts shipments from large trucks. Moving & Storage Company Shipping factory direct to moving & storage companiesis faster and often cheaper than home delivery. The moving & storage company acs as you agent to recieve your furniture and charges you directly for thier services. The closer to your home the moving & storage company is the better. You may find your own or we will recommend one from our nation-wide network. The average rate for home delivery nation-wide for a bedroom set is about $ 300. The moving & storage company will bring the furniture to your home, place it where you want it, and remove the trash. Assembly is extra but most of our furniture requires no assembly. In addition, you can make arrangements with a moving & storage company to accept the furniture for you and you can pick it up yourself. However, furniture is heavy. We recommend that you let a professional do it all for you. Damage Claims Inspect your furniture for damage and defects before you (or your receiving agent) sign the trucking company delivery acceptance form called the Bill Of Laden. If your furniture is damaged or defective beyond repair or not what you ordered - refuse delivery. If the damage is not too bad make note of the damage on the Bill Of Laden. If your furniture is damaged in shipping 1 Contemporary Furniture will replace (or repair) it free of charge UNLESS you sign for it as received in good condition. Damage claims MUST be reported to 1 Contemporary Furniture via e-mail of fax (in wirting) with photos within three days of delivery. Damage claims that are not reported in writing with photo's within three days of delivery will NOT be paid. In the event your furniture is damaged during shipping notify us immediately. A place for you to record damage will be provided to you on a receipt given to you by the truck driver when your furniture is delivered. You MUST list any damage on the trucking company delivery form. NO DAMAGE CLAIMS WILL BE ALLOWED IF ITEMS ARE SIGNED FOR CLEAR! NO CONCEALED DAMAGE ALLOWED. Take photographs of any damage including the packing and the furniture. Please forward photographs to us. Notify us immediately if you notice any damage. The trucking company is responsible to reimburse you for any damage that occurs in shipping. Your must receive authorization from 1 Contemporary Furniture prior to returning any item due to damage in shipping. 1 Contemporary Furniture is NOT LIABLE for any damage that occurs if you ship your furniture yourself (pick up from our warehouse or factory with your own truck or shipper). 1 Contemporary Furniture does no own or control American trucking. Glass products are fragile. Damage in shipping is possible. Replacement of damaged glass may take as long to ship as the estimated shipping time of each factory. The jurisdiction for any disputes in court is Beaufort County, South Carolina (USA). Delivery Time Delivery time depends upon what you order. Each factory has a different shipping schedule. If you are in a hurry do not order Italian furniture. We will give you our best estimate regarding delivery dates. This is our best estimate only. There is no exact delivery time for trans-Atlantic shipping (Italian furniture) and there is no exact delivery date for ground shipping in the USA. Do not panic if your order is delayed by shipping. Call us. We will deliver your furniture. Many circumstances beyond our control may cause delays in shipping. 1 Contemporary Furniture can not be held responsible for delays in shipping. Assembly We do not sell ready to assemble furniture. Our products are assembled at the factory. When necessary large pieces are partially broken down into large pieces for shipping. Obviously, you can not ship a bed completely assembled in one box. Therefore, some minor assembly is required on some items. Anyone can do it, but if you prefer White Glove assembly extra charges apply . Shipping by Air Shipping by sea to the USA is FREE. Some items do include free domestic ground shipping. Air shipping is pricey but available if you can afford it. Small Items Small items (for example art) will be shipped FREE via UPS Ground to your home or business address. Changing Delivery Destination We will try to help you but we can not be responsible for extra freight charges incurred if you change the delivery destination while the furniture is en route. There is no guarantee that you will be able to change the delivery destination while the furniture is en route. Extra freight charges may apply. Collection Proceedings In the event that 1 Contemporary Furniture has to begin collection proceedings due to none payment in order to recover our furniture, you (the buyer) are responsible for attorney fees and court cost.
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