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Shipping Policy Terms and ConditionsGood Condition Without Exception You are guaranteed to receive your furniture in good condition UNLESS you sign for Estimated Delivery Times 1 Contemporary Furniture only estimates delivery time based upon the track record of each factory - over 40 different factories. New Condition | Factory Sealed Boxes 1 Contemporary Furniture sells new furniture nation-wide and international in factory sealed boxes. Floor samples are for local delivery or customer pick up only. No Sales Tax No sales tax unless shipping to the state of South Carolina. If shipping to South Carolina add 7% sales tax. White Glove Service Including Setup - USA High-end furniture is often very heavy and requires extra care. And the customer must have the opportunity to inspect. We use white glove home delivery by professionals who only do furniture for most of our expensive furniture. White glove service is slower and often a little more expensive than factory direct commercial shipping, but most important it prevents damage in most cases. White Glove service does not imply that the trucking company employees wear white gloves. It does not imply that the truckers clean fingerprints on the furniture or clean your carpet. It means they bring the furniture into your home and place it where you want it. White Glove service is limited to 1.5 hour assembly time. White Glove service does not imply that they remove the trash, or take off their shoes. Authentic Italian furniture and other designer furniture that we sell often requires a long wait and it's expensive. Don't take chances uninsured curb side service (not offered by 1 Contemporary Furniture). Use white glove service or ship commercial (often free) factory direct to a moving & storage company that you trust.
Moving & Storage Company A moving & storage company acts as your agent to receive your furniture and charges you directly for services. The closer to your home the moving & storage company is the better. We recommend that you find your own in the Yellow pages. 1 Contemporary will recommend one for you in Eastern New Jersey. The average rate for home delivery nation-wide for a bedroom set is about $ 400 depending upon size, weight, and location of your home. The moving & storage company will bring the furniture to your home, place it where you want it, and remove the trash. Assembly is extra but most of our furniture requires no assembly. In addition, you can make arrangements with most moving & storage companies to assemble for you if required. All large pieces of furniture like dining room tables and beds need some assembly. International Shipping Also, you may arrange to pick up at the factory warehouses with your own commercial shipper at your own expense at your own risk. Overseas customers (outside the continental USA) have their own shippers or may arrange international shipping using Bongo International below. We ship to any US destination for overseas customers. Free Shipping We offer FREE shipping to any qualified commercial address (can not be a professional office) for all 48 states (exclude Alaska and Hawaii) on many of our products. Most of our Italian made products ship White Glove service only and are not included. Once the furniture is inside the home services provided by the truck driver may depend upon how you treat him. Qualified Commercial Address A qualified commercial address has loading facilities for large trucks (53 feet - 18 wheels) and is open during normal business hours. And there are people to help the truck driver unload. A qualified commercial address may include shopping centers, hospitals, farms, country clubs, restaurants, grocery stores, gas stations, auto dealers, repair shops, hotels, marinas, ferry landings, and almost any business that has a loading facility and regularly accepts shipments from large trucks. Discounts 1 Contemporary Furniture sells at the lowest price allowed by the factory. We also offer package prices on large orders and commercial pricing on large orders. Any discount is conditional on the invoice ss STATED at the time of sale. If you cancel any item on the invoice regardless of how small - the entire discount is void and canceled. Your Door Size - Dimensions Factory dimensions for items are posted online. 1 Contemporary does not know your home or your space requirements, or the sizes of your doors. It is 100% the buyers responsibility to determine if the furniture will fit in the space or fit through the doors at your home. Large items like beds and dining tables are broken down for shipping. This allows all large items to fit through standard size doors assuming a straight and level pathway on both sides of the door. Damage Claims Inspect your furniture for damage and defects before you - or your receiving agent, sign the trucking company delivery acceptance form called the Bill Of Laden or proof of delivery. If your furniture is damaged or defective beyond repair or not what you ordered - refuse delivery. If not damaged or defective beyond repair you must accept delivery. If the furniture can be repaired locally this is often the fastest and best way too. If your furniture is damaged in shipping the trucking company will replace (or repair) it free of charge UNLESS you sign for it as received in good condition. Damage claims MUST be reported to 1 Contemporary Furniture via le-mail of fax (in writing) with photos within 24 hours of delivery. Damage claims that are not reported in writing with photo's within 24 hours of delivery will NOT be honored. Concealed Damage You (or your agent) has a right to inspect. There is no excuse for concealed damage with premium white glove service because the product is taken out of the box inside the customers home where the customer can easily see any damage or imperfections. 1 Contemporary Furniture is not liable for damage after you (or your agent) signs the BOL as received in good condition. Make sure that you (or your agent) inspects carefully when your furniture is delivered. You have a right to inspect - use it. American Trucking 1 Contemporary Furniture does no own or control American trucking. Glass products are fragile. Damage in shipping is always possible. 1 Contemporary Furniture recommends trucking companies that specialize in furniture and have the lowest damage rates. Replacement parts for Italian and custom made products may take as long to ship as the original part. Assembly Most of our products are assembled at the factory. When necessary large pieces are partially broken down into large pieces for shipping. Obviously, you can not ship a bed completely assembled in one box. Therefore, some minor assembly is required on some items. If you select premium white glove service including assembly the trucking company will assemble for 1.5 hours. After this extra charges apply. Shipping by Air Air freight services are provided by Bongo International. Scroll drown to the bottom of this page for quotes at discount rates. Small Items Small items will be shipped FREE via UPS Ground to your home or business address. Changing Delivery Destination We will try to help you but we can not be responsible for extra freight charges incurred if you change the delivery destination while the furniture is en route. There is no guarantee that you will be able to change the delivery destination while the furniture is en route. Extra freight charges may apply. Jurisdiction Jurisdiction for legal disputes is Beaufort County, South Carolina (USA). Collection Proceedings In the event that 1 Contemporary Furniture has to begin collection proceedings due to none payment in order to recover our furniture, you (the buyer) are responsible for attorney fees and court cost. International Shipping QuotesWe have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 82% off typical international shipping rates. Step-By-Step Order Guide
1. Shop for your items on our website and add them to your cart. Web design by Gill Fisher © 2010 1 Contemporary Furniture ® / all rights reserved worldwide. |
