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Return Policy Terms and Conditions
Read the instructions below carefully Most Important - Do NOT sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) has inspected your furniture for damage. List any damage to your furniture on the receipt. If your furniture is damaged in shipping it will be repaired or replaced free of charge. 1 Contemporary Furniture reserves the right to repair or replace based upon factory recommendations. If you are not satisfied with your purchase you may return it within 10 days and receive a full refund on your order. No returns allowed on custom orders. You can not return an item because it is damaged in shipping. We replace damaged merchandise free of charge. You can not return an item before it arrives because your order is delayed in shipping. To qualify for a refund items must be returned without damage in the original packing. You are responsible for shipping cost to return an item. DO NOT DAMAGE THE PACKAGING. Please notify us immediately if you intend to return a purchase. If your furniture is damaged in shipping the damaged piece(s) will be replaced (or repaired) free of charge. You can not return items because they are damaged in shipping. You must wait on a replacement. 20% restocking fee on returned items. You must pay the restocking fee if you cancel your order due to delays in shipping. 1 Contemporary Furniture has less than five returned items in the five year history of our company. The restocking fee has never been enforced. Regardless, it can be. You are responsible for shipping cost to South Carolina (or to the original point of manufacture) on return items. Authorization from 1 Contemporary Furniture is required prior to the return of any item. We will give you instructions on where and how to ship. We recommend that you insure returned items for the full value of the item shipped. All sales on special order or COM are final. No returns allowed on special orders. Real wood products can not be returned because there is a knot in the wood. Real wood (veneer, laminate, and solid wood) comes from trees. Trees have limbs. Limbs cause knots in wood. Knots in real wood are normal and admired by most who are experienced with real wood furniture. Knots in wood do not qualify as factory defects. Real stone products (travertine, granite, and marble) do not always have a perfect sealed finish. Polished Italian stone may have pits which are normal especially on large pieces. Real stone is available polished and not polished. Pits in real stone are not factory defects. If you need help with real stone products please ask one of our specialist or visit our showroom where we have many different stone products on display. Color matching our products with furniture, paint, or material purchased from another source is not a condition that qualifies to return an item. Color matching is not a condition that qualifies for a return under this return policy. No warranty for color matching is expressed or implied. Digital photography has been used to capture color samples in real life high resolution images posted on our web site. We can also provide you with color samples for most of our products. However, digital photography is not a true representation of color samples by any stretch of the imagination. In addition, the color settings on any computer monitor may be altered. Try looking at our web site from at least two computers. And try adjusting your color settings in your computer to the default. Stained Wood have uneven stain by design. Please ask for sample wood chips if exact color is important to too. Collection Proceedings Jurisdiction for disputes in court is Beaufort County, SC. In the event that 1 Contemporary Furniture has to begin collection proceedings due to none payment in order to recover our furniture, you (the buyer) are responsible for attorney fees and court cost.
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